FAQ

Evenement gecanceld of verplaatst

I would like a refund.

Unfortunately, we are not allowed to issue refunds without explicit permission from the organization. Please contact the organization of the event to request your refund.

Is there already a new date for the event?

If you have substantive questions about the event, please contact the organization.

My tickets

I have lost my ticket

Have you already looked in your Spambox? If you still cannot find the confirmation email please contact us at support@eventgoose.com so we can resend it. Please also mention your order code, which can be found behind ‘invoiceID’ on your bank statement.

Can I show my ticket on my phone?

Yes, this is possible. Make sure that the barcode is clearly visible on the screen. Set the brightness as high as possible so that the barcode can be scanned easily from your screen.

I can't open the ticket on my pc

Make sure that you have Adobe Reader on your computer. You can download Adobe here.

My ticket is not generated on the page

If it is very busy it may take a while for your ticket to load after ordering. You can always wait for the email confirmation. From there you can download the ticket again.

Can I transfer my ticket to another person?

The validity of the ticket is confirmed by the barcode. There is normally no name check. Only if the organization explicitly states that the ticket is personal, transfer is not possible.

Can I change/cancel my tickets?

We are not allowed to change / cancel / upgrade tickets or exchange them for other types of tickets without the permission of the organization. So please contact the organization of the event.

Do you have questions about the content of the event?

If you have substantive questions about the event, please contact the organization directly.

I am standing in the queue?

If it is very busy you might be put in a queue.

Betalingen

How can I pay for my e-ticket?

In the shop we use Ideal, Bancontact, Paypal, Visa/Mastercard and Apple Pay. Which payment methods are active depends on the preferences of the organizer.

Transaction failed or aborted

If you get an error message after ordering, first check if the money has been debited from your bank account and if you have received an email confirmation from Eventgoose. If money has been withdrawn and you haven’t received an email confirmation, please contact the helpdesk.

Couldn’t find an answer to your question?

Mail us your question. We’ll try to respond as soon as possible.