July 14, 2021
Your privacy is of great importance to Eventgoose Tech B.V.. We adhere to the relevant laws and regulations on privacy, including the General Data Protection Regulation (the AVG), the AVG Implementation Act (UAVG), and the Telecommunications Act (Tw). In this privacy statement, we explain as best as possible how your personal data will be handled. We will:
If you have any questions or want to know exactly what we keep of you, please contact us.Our contact details are at the bottom of this privacy statement.
Our service
Our service consists of allowing event organisers to sell tickets to the public through our platform. We do this on behalf of the organizer, which makes us a “processor”. When you buy a ticket for such an event through our platform, you enter into an agreement with the organizer of that event. This is the legal basis for the processing of personal data. To ensure that you actually receive the ticket you purchased, it is necessary that we receive certain personal data from you. Without this data we will not be able to send you a ticket. If you wish to purchase a ticket through our platform we will ask you for the following personal data:
It is not mandatory to give a phone number to purchase a ticket. If you wish to do so, it is possible. A link is then made with a communication system so that the organiser of the event can keep you informed about the event. It is also possible that the organiser of an event will request additional information from you. For example, your date of birth if this is necessary for an event that has an age limit. This is however up to the organizer of the event in question and we have no influence on this.
Processing your order
We need the above mentioned personal data to be able to process your order properly. We also share these details with the organiser of the event so that the organiser knows that you have bought a ticket. We do this on the basis of the agreement we have made with the organiser of the event for which you purchased a ticket.
Payment
After you have filled in your details and placed your order, it will have to be paid. We will not process your payment details. To complete the order we will send you to the payment service provider we use. That is Buckaroo. They will process your payment further.
Receiving a ticket
After the payment of the ticket is successful the ordered tickets will be sent to the email address you provided. To arrange this we use the services of Sendgrid. The ticket that is generated for you also contains personal data such as your name and surname or for example a QR-code that contains your data. It is up to the organizer of the event which data is put on the ticket.
Storage of data and ticket
The data you provide to purchase your ticket is securely stored. For this purpose, we make use of our IT service provider established in the Netherlands. If you would like to receive more information about this, you can of course do so on request. We also send a copy of the ticket to our digital environment in Google Workspace.
Handling the access control
Eventually, you will have received your ticket in good and due form and access control will be required for the ticket. iBranding takes care of this access control.
Optional for organisations
As indicated before, it is up to the organiser of an event to determine which personal data of you are requested in addition to the data that are necessary in any case. The organiser of the event determines which of your personal data will be placed on the ticket that is generated for you. Besides that an organiser has the choice to make use of certain additional options. Below we will show you these additional options, we only make these options technically possible for an organizer. We have no influence on the way these services are provided. The concerning options are by default off, which means that these options can only be used if the organizer chooses to do so. The organiser of the event will have made arrangements with the service provider of the option in question. For more information about a certain option, please contact your event organiser.
Sharing personal data with third parties
Apart from the parties listed above, we do not share your personal data with any other parties or organisations. It may be that we are legally obliged to share certain data with the police, for example in the event that the police requires us to do so if they suspect a crime.
It may be the case that we use parties established in a country outside the European Economic Area (EEA) for our services. We only use such a party if:
Of the parties listed above, at least Sendgrid
is located outside the EEA, namely in the United States. Sendgrid has included the EU standard contractual clauses in its Data Protection Addendum that applies by default to Sendgrid’s services.
Storage period
We try to store as little data as possible. We keep information about your ticket order for 24 months after the event has taken place. However, we are required to retain certain customer data for up to seven years after your order has been completed in order to comply with legal obligations to keep records for tax purposes.
Contact form
If you have any questions, it is possible to contact us using the contact form available on our website. You can use this to ask us questions or make requests. To do so, we ask you to leave the following information:
We do this on the basis of your consent. We will keep this information until we are sure that you are satisfied with our response and for 6 months thereafter, in case a follow-up question is submitted. In that case we can easily retrieve your previous question.
Cookies
Our website uses cookies from us or third parties. Cookies are small files which, when visiting a website, can be automatically stored on a website visitor’s computer or smartphone,for example. This happens via the web browser on the relevant device. You can disable cookies via your device’s browser, but some of our service features will then no longer work properly.
We and third parties use cookies to:
For marketing cookies that are placed on our website and read out, we ask permission. For necessary and analytical cookies that are set according to the most privacy-friendly settings, we do not need to ask your permission. We place these based on our own legitimate interests.
We have made agreements with the third parties who place cookies on our website about the use of the cookies. However, we do not have complete control over what these third parties do with the cookies. More information can be found in the privacy statement of the party concerned. Below you will find an overview of the cookies that have been placed on our website:
| Cookie name | Provider | Purpose | Expiry date | Function |
| SERVERID | Mica | Description server environment | Session | Functional |
| __hstc | Eventgoose | Form validation within Eventgoose | 12 Months | Marketing |
| XSRF-TOKEN | Moonly | Form validation within Eventgoose | Session | Functional |
| _ga | Eventgoose | We use Google Analytics to analyse the behaviour of visitors to our website. Based on these analyses, we can continue to improve our website. | 2 years | Analytical |
| cookie_consent | Eventgoose | Review to determine if someone has agreed to a cookie statement | 20 years | Functional |
| hubspotutk | Eventgoose | Hubspot cookie to determine how long someone visits the site | 13 months | Marketing |
| messagesUtk | Eventgoose | Hubspot cookie to store browser and action details | 13 months | Functional |
| eventgoose_session | Moonly | Used to identify which user is logged on. | Session | Functional |
| _fbp | Eventgoose | Facebook Marketing pixel | 3 months | Marketing |
Security
Security of personal data is very important to us. To protect your privacy, we take the following measures, taking into account the state of the art:
Changes to this privacy declaration
When our services change, we must of course also adapt this privacy declaration. So always pay attention to the date above and it is advisable to check regularly for new versions. We will do our best to pass any changes on to you.
Your rights.
The AVG gives you a number of rights with regard to your personal data. Please note that if you want to exercise one of your rights, you must always clearly state who you are. If we are unable to establish your identity with certainty, we may ask you for additional information. We do this to ensure that we are not modifying or deleting information about the wrong person. You have the following rights:
We will in principle comply with your request within one month. However, this period may be extended by two months for reasons relating to the complexity of the request and the number of requests. If we extend this period, we will inform you in good time.
Filing a complaint
you wish to file a complaint about the use of your personal data, please send an e-mail to support@eventgoose.com. We will take up any complaint internally and communicate this further with you.
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority in the field of privacy. In the Netherlands, this is the Netherlands Authority for the Protection of Personal Data (AP). A complaint can be filed here: https://www.autoriteitpersoonsgegevens.nl/nl/meldingsformulier-klachten
Contact details
Id: Eventgoose Tech B.V.
Business address: FB. Deurvorststraat 43, 7071 BG Ulft
E-mail address: 0315215006
Chamber of commerce number: 55715796
